Account & settings

Plans & billing

Sendcore is priced by plan and by the number of billable contacts. This guide explains what sets the price, when it changes, and how it appears on your invoice.

The plans#

You'll find the plans under Plans & billing in the sidebar. Each paid plan's price depends on your billable contacts: you pick the plan, Sendcore works out the tier.

• Free: email up to 250 contacts and send up to 500 emails a month, campaigns and automations together (see Automations on the Free plan). Importing contacts is unlimited.
• Standard: priced by contact tier, with a sending limit equal to the tier cap × 12 emails a month (for example, up to 10,000 contacts → 120,000 emails).
• Pro and Enterprise: priced by contact tier, unlimited emails, and the loyalty programme.

The current price of every tier is shown on the Plans & billing page, computed on your own contacts. The whole ladder is public too: on sendcore.me/pricing move the list-size slider to your number of contacts and read what each plan costs a month. From 75,000 contacts the tiers step every 5,000.

Billable contacts#

Subscribers plus non-subscribers who received an automated message in the last 30 days. Unsubscribed contacts are excluded: the same model as Omnisend.

The number can grow without a single new signup: an automation that wrote to non-subscribers (an abandoned cart, say) in the last 30 days is enough. It also goes down when those messages fall out of the 30-day window, or when someone unsubscribes.

Your up-to-date number is on Plans & billing, under Your billable contacts.

When your tier changes#

Your tier is recalculated at every renewal, automatically and in both directions. There is nothing to request and nothing to confirm.

• If, at the renewal, your billable contacts are above your tier's cap, from that renewal you pay the tier above.
• If they have dropped below it, from that renewal you pay the tier below.
• The new price applies from the next invoice: the running period is never recalculated and there are no prorated adjustments.
• On every change you receive an email with your contact count, the old and the new price, and the date the new one starts.

Pay 3 months, save 30%#

The first time you move from Free to a paid plan you can pay 3 months up front and save 30% on the plan price. The switch is Pay 3 months, save 30%. It is on by default. You find it in two places: on the public pricing page (sendcore.me/pricing), above the plan cards, and in the dashboard under Plans & billing in the sidebar, above the plans, while you are still on Free.

With the switch on, the card still shows a per-month price. Under it, Charged today is 3 × that month at 30% off, and After 3 months you are billed monthly names the full monthly price. With the switch off, you pay the normal monthly price from the first charge.

• Only a merchant who has never successfully paid Sendcore can use it. If you paid, cancelled, and come back, the switch is not there.
• The 30% applies to the plan price only. SMS, add-ons and tax are not included when they sit outside the plan price.
• If your list grows during the 3 months, sending continues and the tier goes up on its own. There is nothing to confirm. You are charged the difference for the days left in those 3 months, still at 30% off that difference.
• After 3 months the discount is gone. The next charge is the full monthly price of the tier you are on then, and every 30 days after that.
• Paying through Shopify, you confirm the prepaid total once, today. The monthly plan is confirmed later, shortly before the 3 months end, and that confirmation does not charge that day.

The monthly plan on Shopify#

On Shopify, Pay 3 months, save 30% is one confirmation: the prepaid total. The plan is active as soon as you approve that charge. Shortly before the 3 months end, Plans & billing asks you to confirm the monthly plan. Confirming continues the plan at the monthly price, and that confirmation does not charge that day.

If you pay by card, the renewal is the monthly charge date you see in the billing portal. If you pay through Shopify, it's every 30-day cycle from activation, and the cycle's amount appears on your Shopify invoice.

The email limit on Standard#

On Standard you can send, each month, up to your tier cap × 12 (for example, up to 10,000 contacts → 120,000 emails). The counter resets every cycle and you can follow it on Plans & billing.

When you reach the limit, sending stops and Sendcore proposes the plan above: it's the one case where a plan change is proposed mid-cycle, and it's your call. Pro and Enterprise have no sending limit: their price only moves with your contacts.

Invoices, currency and payment method#

• Paying by card: open Plans & billing → Manage subscription to see invoices, change the card or cancel.
• Paying through Shopify: one usage charge per 30-day cycle from activation (not one per calendar month) appears on your Shopify invoice; manage it from your Shopify admin → Apps → Sendcore.

Choosing a plan through Shopify#

If your store is connected to Shopify, you pay on your Shopify invoice. When you click Choose {plan} on Plans & billing, Shopify opens a page where you approve the charge. The plan starts the moment you approve it, and you come back to Sendcore with the plan already active.

In the Shopify admin, the store you have open is the account. Plans & billing there shows that store's plan and email allowance, including when the same login also belongs to other stores. After you approve a charge you land on Plans & billing for the store you just paid for.

• Nothing changes until you approve. Close the Shopify page without approving and you keep the plan you had, Free or paid.
• A charge you don't approve expires on its own after two days. Shopify records it as expired: it doesn't touch the plan you're on.
• If you opened the approval page more than once, only the charge you approved counts. The others expire.
• Already on a paid plan? You keep it in full until you approve the new one. Shopify then replaces the old subscription with the new one.

If a renewal payment fails#

If the card charge for a paid plan fails, the plan stays live for 7 days. A banner on every dashboard page says {plan} renewal failed and Update your payment method by {date} ({n} days) or the account moves to the Free plan. The button is Update payment. That date is the deadline in your time zone.

• During those 7 days you keep the paid plan in full. Update the card and the charge goes through: nothing else to do.
• If the 7 days pass without a successful payment, the account moves to the Free plan. The banner then says The account moved to the Free plan because the payment failed. Update your payment method to restore {plan}. Paying restores the paid plan.
• You also receive an email when the renewal fails, and again if the account falls back to Free.

Next steps