Data deletion

You can delete your account yourself, at any time, without contacting us:

1. Sign in and open the account menu at the bottom of the sidebar, then Your account.
2. In Delete account, read what will be erased, type your email to confirm and click Delete permanently.

Deletion is immediate. It removes your login and every workspace nobody else can reach: contacts, campaigns, automations, forms and submissions, segments, CRM data, reports, store connections and their tokens, API keys, uploaded files and your sending domain. Active subscriptions (Stripe or Shopify billing) are cancelled first; if a subscription cannot be cancelled, nothing is deleted and you are asked to try again. A workspace shared with other team members stays with them: you leave it, it is not erased. If you are its only Owner, name another Owner first.

Copies in our encrypted database backups expire within 30 days. We keep a minimal audit record of the deletion (which workspace, when, how many rows) with no personal data in it, and the invoices we are legally required to keep.

Can’t sign in? Write to hello@sendcore.me from the address you registered with and we will delete the account for you within 30 days, confirming by email.

The store or business that emailed you is the data controller for your address: Sendcore processes it on their behalf. Use the unsubscribe link in any of their emails to stop receiving them, and contact them directly to have your data deleted from their audience.

If you cannot reach the sender, write to hello@sendcore.me with the address that received the emails: we will forward the request to the sender and, where we are able to act ourselves, remove your data from the platform. One thing we keep on purpose: an unsubscribed address stays on the sender’s suppression list, so the unsubscribe keeps being honoured.